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    Think, Design, Enable Digital Banking

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  • #DIGITALBOOTCAMP

    Think, Design, Enable Digital Banking

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  • RESEARCH

    Get data and insights into digital banking

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  • BENCHMARKING TOOL

    Self-assess and Benchmark your digital readiness

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  • #DIGITALBOOTCAMP

    Think, Design, Enable Digital Banking

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#DigitalBootcamp challenges you to think, design and enable Digital Banking.

The first series of #DigitalBootcamp that was held in Singapore was a trail blazer. We invited Chris Skinner, the author of “Digital Bank”, Zennon Kapron from Kapronasia, 5 Start-ups from Start-up Bootcamp Fintech among other great speakers to challenge to be ready for the Digital Age.

Click on the video to find out more.

#DigitalBootcamp Digital Digest

The video clips and presentations below are your opportunity to digest the best bits of #DigitalBootcamp APAC that happened in Singapore on 4 August 2015. We have condensed a full day of insight from industry experts, leading banks and start-up FinTechs into short video clips which outline where the future of banking lies.

THINKING DIGITAL BANKING

CHRIS SKINNER

How the internet is changing everything we value in trade and finance, life and relationships

The Value Web

How the internet is changing everything we value in trade and finance, life and relationships.

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Digital money and blockchain will revolutionise bank transfers

The internet of everything will develop a hybrid superhuman.

The age of Web 3.0 and what it means for banks

Mobile will help you connect the unbanked

How the bank's profit pool is at risk

Banks need to work a lot harder than pushing products

ZENNON KAPRON

Learning from China's FinTech Revolution. The Big Bold Moves from Alibaba & Tencent

Learning from China's Big FinTech

The big bold Moves from Alibaba & Tencent.

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Mobile leads the way in China

Tech companies are bypassing bank in China

Tech companies are taking advantage of loose privacy regulations to profit from Big Data

Interview with Zennon Kapron, Founder, Kapronasia

ROB FINDLAY

Setting the scene

Introduction & FinTech Landscape

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Interview with Rob Findlay, Founder, Next Bank

DESIGNING DIGITAL BANKING

TOM MOUHSIAN

Customer engagement of the future

Customer Engagement of the Future

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Tom Mouhsian, Principal Advisor, Financial Services, KPMG

ASHWIN GOYAL

Designing for Digital - Approaches and Cases

Designing for Digital - Approaches and Cases

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The shift from traditional banking to digital banking

How Oracle is transforming for the digital age

AUBREY HAWES

Enabling modern digital experience in banking

Enabling Modern Digital Experience in Banking

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Redefining access between banks and customers

The digital customer journey

DIGITAL STRATEGY AND CX DESIGN

Ideas from IDEO, Google and ANZ Bank

Interview with Amy Bonsall, Design Director, IDEO

  • Edrick Ho, Head of Digital and Channel Management, Retail Banking, Asia Pacific, ANZ Bank
  • Mike Yue, Banking and Financial Services Industry Head, Google
  • Amy Bonsall, Design Director, IDEO

ENABLEMENT OF DIGITAL BANKING

Overcoming Challenges in Digital Response & Design

Ideas from Oracle, UOB and Chris Skinner

  • Dennis Khoo, MD & Head of Personal Financial Services, United Overseas Bank
  • Joined by Ashwin Goyal, Chris Skinner
  • Moderated by Rob Findlay

JONATHAN BRIGGS

Enabling Innovation for Digital Transformation

Closing Session: Enabling Innovation for Digital Transformation

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Small is the new big for innovation

FINTECH LANDSCAPE

FINTECH LANDSCAPE AND SHOWCASE

How Startups are thinking and enabling innovation

Fintech Showcase

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Fintech landscape and showcase

Interview with Sidd and Toby

Interview with Ali and Paul

WRAP UP

Re-live the event through our photo montage

Breaking into Millennials' Digital Decision-Making Eco-System

Gain insights to how banks can regain relevance with Millennials amidst the rise of non-bank transaction modes.

Numbering nearly 80 million and commanding $1.3 trillion in direct annual spending in the U.S. alone, Millennials now represent a mainstream banking demographic, a segment completely different from their predecessors. They have changed the game for almost every industry and banking is no exception.

Oracle and Wharton FinTech have come together to take a closer look at the milestones in Millennials' lives that matter most, what we call 'Life Moments', and who they are most likely to engage with around them. We have clear results from more than 4,500 respondents across 9 markets – Brazil, Canada, China, France, Germany, India, Japan, UK and the U.S. to get a view on how financial institutions can enable their highly digital & mobile lifestyles.

Read the report to learn how banks need to act now on opportunities to win Millennials over.

The global banking response to millennial driven digital demand

Get insight into the challenges and motivations driving the world\'s biggest banks towards the new economy

Retail banks are facing tough competition from new, tech-savvy, digital competitors who are eager to poach customers. For the first time ever, we have clear research into how 100 top global banking executives see the future.

Read the report and learn more about how banks are investing in digital customer engagement strategies. Get the critical insight you need, before you start deciding the future of your own organization.

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No More Dithering Over Digital Transformation!

Written by Aubrey Hawes | May 20th, 2016

There's little doubt that one of the main factors currently affecting the financial services industry – and that's likely to go on affecting it for years to come – is the move towards digitization. Digital disruption in itself isn't new – it's been happening in different industries over the past 20 or 30 years. Now it's the turn of financial services.

A new report, 'Digital Transformation – The challenges and opportunities facing banks' looks at the current and future impacts of digitization. This emerged from a joint 'Think Tank' venture between Oracle Financial Services and Efma (the not-for-profit association that provides a knowledge base, resources and networking opportunities for financial institutions).

I had the opportunity to present the output from the Think Tanks at the Efma Distribution Summit at London in April. This was attended by some 300 senior executives from financial institutions across the world. To find out more, please visit https://www.efma.com/index.php/events/conferences/overview/EN/2/513/1-1JOVMD.

The Think Tank sessions were very useful, and highlighted the concerns that banks are feeling about the topic of digital transformation. Many are reticent about making significant changes that could change the whole direction of their banks – whilst also recognizing that change is both necessary and inevitable.

The report starts by examining the impact of digital disruption over the years, and most recently the role of fintechs. There is still a question mark over whether they are likely to be partners of banks or competitors in the future.

Waves and waves of disruption

The report explores four key digital strategies that banks have been using with varying success. These are:

Digital Strategies

  • Launching a digital brand – and creating engaging digital experiences for customers. This might involve positioning a new brand differently from the existing one; or developing a set of processes that enable the new digital brand to compete in a different way.
  • Digitizing processes – and the challenges banks are facing from non-traditional players that are creating their own new business processes rather than using old analog processes. At the moment, banks risk being left behind in the race towards digitization. They need to simplify their processes while going digital.
  • Modernizing the digital experience – and the need to use tools that will enable banks to engage more effectively with customers. The development of a digital enterprise is based around the four 'Ps' – Product, Price, People and Place. Place (which can be physical or virtual) refers to the need to enhance the digital experience at the point where the customer is. This can also include delivering APIs but we will discuss this more in a later blog.
  • Launching new digital capability – such as money movement apps, mobile wallets and the use of data as 'currency'. Banks need to start thinking more seriously about how they can take advantage of innovations such as virtual reality, FitBit or the Internet of Things, as all of these will play an integral role in the future lives of their customers. They also need to re-examine and transform the role of the branch, so that it becomes more focused on customer service and advice rather than transactions.

Time and tide...

Ultimately, banks can't really avoid the need for digital transformation. If they try to, it's unlikely that they will survive over the next 10 or 20 years. Even if they do embrace the need for change, there's still a risk that they will only go into this half-heartedly or with a lack of proper planning. This isn't likely to help any bank seeking the holy grail of an enhanced customer experience!

Yes, there are many challenges ahead and many pitfalls and potholes that could cause banks to stumble, but there are numerous resources and points of advice available – and the benefits of transformation far outweigh the difficulties involved. Whatever they decide to do, banks need to start doing it now, if they haven't already. Time isn't on their side. But Oracle is always at hand to help...

To see the full report on Digital Transformation, please visit www.oracle.com/us/dm/seo100518687-emea-gb-wh-de1-ev-2950962.html.

Aubrey Hawes is a Senior Director for Product Marketing at Oracle Financial Services. He can be reached at Aubrey.Hawes@oracle.com

Designing Banking for the Digital Generation

Written by Oracle digital bank | January 14th, 2016

Banks these days are facing digital disruption gradually. By expanding the traditional beachheads of banking like payments, FinTech or Non-banks are bringing a new approach of customer centric design and experience to financial products. With the rapid revolution of the digital world, banks are catching up but the right design is essential for successful transformation to digital.

Understand how digitization is impacting banks and examine next steps of creating banks of the future. Join the webinar at: http://pages.marketing.americanbanker.com/20151102_abp_oracle_ws_lp

Or read the executive summary here: oracle.com/us/industries/financial-services/design-bank-ex-summary-2855301.pdf

BLOCKCHAIN – Is the industry ready for the new technology?

Written by Parvez Ahmad-Oracle | October 14th, 2015

Blockchain reached centre stage at Innotribe with a 'New kids on the block(chain) platform' session, and the panel was of such interest that the original Innotribe room was rammed with over 100 people; and about 100 more had to watch the session via a live feed at the SWIFT stand, further highlighting the strong appetite and serious momentum to exploit blockchain technology. Mark Buitenhek, Global Head of Transaction Services at ING, moderated the panel of eight experts including UBS, DBS Bank, Barclays and Chain.com. Buitenhek kept the discussion moving and highlighted that the panel was still not in agreement on whether blockchain was a real solution for improving financial transactions.

The panel was made up of players in the blockchain space and so, it was interesting to see that when the audience participated in the poll, result showed that 32.1% were 'just monitoring' with 25% 'actively engaged' in blockchain.

The discussion went on to banks' readiness where some believed banks were ready whereas others disagreed and said more work has to be done. It was evident that some banks are in the experimental stage and that they were still waiting for real cases. Only time will tell what will happen. The panelists suggested that more testing was required to see what future it holds in the industry and post this, can we really see the future of  blockchain.

The same question that was asked at the beginning was asked at the end of the session: How seriously is your organisation looking at blockchain technology?'

Initially 20% were 'seriously interested', but this had increased to 34.3%. Blockchain looks like it's here to stay and will continue to be a hot topic in the industry. Hopefully, more questions will be answered over time as people start to fully understand what is involved. Let's hope people can do this before the next advancement in technology.

Big Data and Financial Crime and Compliance: A marriage made in heaven or one that's doomed to fail?

Written by Sasi Mudigonda | October 2nd, 2015

Big data is a trendy topic right now, not only in financial services, but across all industries.  However, it’s certainly not a new topic.  Over five years ago, The Economist magazine featured an article called The Data Deluge that explained how quickly the quantity of information in the world is growing and how hard it is to store and analyze this data.  The author further explained the benefits of monitoring data (i.e. credit card companies identifying fraud) and the challenges posed by the data deluge (i.e. privacy infringement).  The solution: Make more data available in the right way by requiring greater transparency, take information security more seriously, and require annual security audits.  This author had a glimpse into the future, wouldn’t you say?

To further prove that big data is not a new concept…

  • In 1965, Gordon Moore, cofounder of Intel, published a paper called “Cramming More Components into Integrated Circuits.”  His claim being that 2x transistors could be crammed onto a silicon die every 18-24 months.  This was coined Moore’s Law.  To us, this means that computing power doubles every couple of years.
  • In 1996, futurist George Gilderwrote a paper on resource scarcity and how network capacity would be abundant in the future (Guilder’s Law).  He was right – network capacity has increased at a rate of 3x every year.
  • In 2005, Mark Kryder, CTO of Seagate, wrote about disk capacity.  His claim, known as Kryder’s Law, was that disk capacity increases 1000x every 10 years, so about 2x every year.
  • Also in 2005, Google created MapReduceand the rest is history… 

Data creation capability continues to increase exponentially, from systems that are tapped for decision making (transaction systems and market data systems) to newer sources of data like e-weather, e-news, blogs, social media, etc.  Somewhere in the middle lie the systems within a bank that have copious amounts of data, but are not accessed, such as email, weblogs, bilateral paper contracts, and phone transcripts.  All of this data is relevant to decision making and thus analytics.

The financial services industry is one of the most data driven industries.  The right data can help retain current customers, gain new customers, determine which customers are the most profitable, and so on.  In relation to Financial Crime and Compliance Management, this data can help trace fraudulent activities, terrorist financing, insider trading, and the like.  And yet, analysts in this industry will tell you that 70-90% of data is not utilized by banks.

Viewing data as an asset is most important.  The Chief Data Officer role was created specifically for this – for figuring out how to monetize data (as well as managing data for regulatory purposes).  And since the realm of large scale data management, computing, and predictive analytics is now a “science” and is being taught at universities, the supply for such talent is growing along with the demand.  Therefore banks can hire people with these skills for a lower cost.

With the right people in place and a huge amount of data coming in, financial institutions are creating data lakes and dumping data into them.  Unlike a data warehouse, data lakes allow raw extracts from all sources (traditional source system extracts, weblogs, emails, etc.) to be dumped directly into cheap storage.  No data transformation is done.  Enterprise Metadata servers are used to identify which elements are stored where and which ones are authoritative.  As a crucial initial step, implementing the right analytical platform can provide governance and modeling capabilities, and therefore data lakes can run analytical use cases directly as opposed to replicating the data into different data marts.  With the right platforms to govern the access, quality, lineage and curation of these big data repositories in place, Financial Crime and Compliance are emerging as some of the first use cases to be tackled with these data lakes. The use cases that are emerging can be broadly classified into:

  • Cases where large amount of historical data needs to be processed, such as performing optimizations (below the line analysis) or look-back reviews.  These are possible at a fraction of the cost of performing these exercises earlier in traditional relational systems.
  • Cases where the hitherto sheer volume of data would make it impossible or cost prohibitive for institutions to run models and deterministic rules on all data.  The financial institutions used to sample or reduce the volume of data to be processed using some risk-based justification.  Now they are able to process ALL data. 
  • To solve problems such as terrorist financing, human and drug trafficking and trade finance, where bringing in external sources of data, most cases of which are unstructured or semi-structured, increased the accuracy of detection than just looking at financial transaction patterns. 

As the quantity of available data will most definitely continue to increase, especially in the financial services industry, implementing an analytical platform with governance and modeling capabilities will significantly help banks address financial crime and compliance.  Governance principles are more easily applied now that data silos have been broken down and modelers are creating datasets directly on data lakes.  A cultural evolution within recent years has embedded analytics into decision and operational processes, making data management even more important.  Hopefully, with the right analytical platform in place, financial institutions can create data-based products and services to satisfy consumers’ needs.

As always, I would love to hear your comments.  

Eastern philosophy, Western banking - How China is quietly building its own digital bank disruption

Written by Zennon Kapron | July 22nd, 2015

One of the advantages of living in China is that you have ringside seats to one of the most dramatic economic transformations of our generation. China's economy over the past three decades has outperformed every other economy globally and is now the second largest. China has the world's largest rail network with 112,000km of track as of 2014, enough to wrap around the globe nearly 3 times. China has brought more people out of poverty than any other country in modern history… You could go on and on with the unique ways that China has shattered everyone's expectations besides its own.

The financial industry has of course been a critical part of that story, and is virtually unrecognizable to the industry I encountered when I arrived to China just over a decade ago. In 2004, whenever I had to pay my rent, I would go to my bank, queue, withdraw my rent as cash, walk it across the street to my landlord's bank, take a number and queue, and then eventually deposit my rent into his account. The process took about an hour and a half, and if I was lucky, I could time lunch, so that I could eat before my number was called.

Fast forward to today: I pay my rent using Alipay from Alibaba. I invest using WeChat from Tencent and I bought the Baifa 100 financial product from Baidu. The landscape has completely changed. Tech companies are driving innovation, but not the kind of small fintech companies you would find in the west, in China, it is (very) big fintech.

And they are coming to it with a completely different set of rules and fundamentals. Rather than buying a core banking system on their own, they are making it. The systems at MyBank, the private bank recently launched by Alibaba's Ant Financial, was built nearly completely in-house and sits on Aliyun, the Alibaba cloud. Not only is Ant Financial using the product for its own banking platform, but it plans on offering it as a cloud service to small and medium sized banks in the future. This is all done under the watchful, but supportive view of the government who, towards the end of July, published a series of comments basically stating that financial innovation was here to stay.

To a certain extent, I feel guilty for even describing China's new private banks like Ant Financial and Tencent as 'digital banks'. They are much more than that. Digital is in their DNA, but the real innovation is how they are bringing products and services to market that actually matter to consumers. The total value of mobile payments transacted in China was larger than the next three countries combined. E-commerce on Alibaba on one day in China in 2014, double the two largest shopping days in the US. Digital is evidently in Chinese consumers' DNA as well.

The new private banks will continue on this path by offering a completely mobile and online banking experience. Who cares if it's omni-channel or digital banking, it is moving the industry forward. Swap the chinese characters for English words, and the private banking platforms that we will see launched over the course of 2015 and later will trump anything that has been seen in the west. This is just the start. In the last four years in China we have seen more financial reform and innovation than in the previous twenty combined. Alipay, Yu'ebao, Sesame credit…these were just the teasers in what already is, the world's largest center of digital banking.

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